Almasi Bluu's Policy Guidelines for Custom Clothing and Tailoring Services

1. Appointment and Consultation Policy

• Initial consultations are by appointment only.
• A non-refundable consultation fee is required to book and reserve appointment times.
• For virtual consultations, fabric samples can be mailed or shared digitally for a fee.
• Changes to appointments must be made at least 48 hours in advance.

2. Measurement and Fitting Policy

• Accurate measurements are taken during the initial consultation; clients should avoid weight fluctuations to ensure a proper fit.
• Fittings are required for custom garments. The number of fittings will vary based on the garment's complexity.
• Clients must arrive on time for fittings to avoid delays in the production schedule.

3. Fabric and Material Policy

• Clients may provide their own fabric with prior approval, but the business is not responsible for flaws or defects in customer-provided materials.
• All fabrics and materials sourced by the business will be shown to the client for approval.
• Fabric changes after initial approval may incur additional fees and delay the timeline.

4. Design and Alteration Policy

• Custom designs will be created in collaboration with the client during consultations; any design changes after approval may result in additional fees.
• Minor alterations are included, but extensive design changes after fittings will be subject to an extra charge.
• Requests for last-minute changes may not be accommodated if they compromise the completion schedule.

5. Payment Policy

• A non-refundable deposit of at least 50% is required to begin any custom garment.
• Full payment is required at the final fitting or upon garment delivery.
• Accepted payment methods include cash, credit card, or digital payment options.
• Payment plans may be available for large orders, with prior agreement.

6. Cancellation and Refund Policy

• Cancellations made after the deposit will forfeit the deposit.
• Refunds are not provided for custom orders once work has commenced, as each piece is unique to the client.
• Alterations or remakes will be considered if the garment does not fit the initial specifications, but refunds are not available.

7. Timeline and Delivery Policy

• Estimated timelines are provided at the consultation, though timelines may shift due to fabric availability, complexity, or other unforeseen factors.
• Timely client communication and fitting attendance are essential for keeping the project on schedule.
• Rush orders may be available at an additional cost but are not guaranteed.

8. Privacy and Confidentiality Policy

• Client measurements, designs, and preferences are kept confidential.
• Photos of custom garments may be used for portfolio or promotional purposes with client consent.

9. Client Communication Policy

• Clients will be updated throughout the creation process. Please allow up to 48 hours for responses to non-urgent inquiries.
• Communication regarding projects will primarily occur via email or phone, depending on client preference.

10. Satisfaction Guarantee and Alterations Policy

• Minor alterations for fit are included in the original price if needed within 14 days of delivery.
• Alterations outside of fit adjustments or beyond the 14-day window will incur additional fees.
• Satisfaction with the final product is our priority, and reasonable efforts will be made to address concerns.

11. Maintenance and Care Instructions

• Care instructions will be provided with all custom garments. The business is not liable for damage due to incorrect care.
• Additional services, such as garment maintenance or repairs, are available upon request for an extra charge.

These policies help set clear expectations with clients, streamline business operations, and protect the business's time and resources. Let me know if you’d like any specific points tailored further to suit your business needs!